🔄 Refund & Return Policy – Thinkcart.in

Last Updated: [01/07/2025]

At Thinkcart.in, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to make things right with a hassle-free return, replacement, or refund policy that ensures your experience remains smooth and trustworthy.

✅ Return Eligibility

We accept returns under the following conditions:

• Item is damaged, defective, incorrect, or incomplete.
• Return is requested within 5 days of delivery.
• Product is unused, in original condition, and with all original packaging and tags.

⚠️ Return requests initiated after 5 days will not be eligible.

❌ Items Not Eligible for Return

• Products marked as non-returnable on the product page.
• Items that have been used, damaged, or altered by the customer.
• Personal care items, innerwear, or hygiene-related products (due to health standards).
• Gift cards or digital products.

🔁 Replacement Policy

Eligible items can be replaced only if:

• The wrong product was delivered.
• The product is defective or damaged during transit.
• The replacement request is made within 5 days of delivery.

We will arrange a free pickup and send the replacement after quality checks.

💸 Refund Policy

If your return is approved, your refund will be processed via:

• Prepaid orders: Refund to the original payment method within 5–7 business days.
• Cash on Delivery (COD): Refund will be made via bank transfer or UPI, details will be collected after return approval.

Note: Refunds will be initiated only after we receive and inspect the returned item.

🚚 Return Process – Easy & Convenient

1. Login to your account on www.thinkcart.in
2. Go to My Orders and select the item to return
3. Click Request Return and choose your reason
4. Our team will confirm via email/WhatsApp
5. We’ll arrange a pickup or guide you for return shipping

You may also email us at: support@thinkcart.in or WhatsApp us directly.

📝 Cancellation & Refund Before Shipping

• Orders can be cancelled before they are shipped. In such cases, a full refund will be initiated within 2–3 business days.
• Once the order is marked as “Shipped,” cancellation is no longer possible, but you may proceed with a return after delivery.

🛡️ Our Promise

At Thinkcart, we strive to deliver only quality products. However, if something doesn’t meet your expectations, we promise to resolve it quickly and fairly.

📞 Need Help?

For any issues related to returns or refunds, contact our customer support:

• 📧 Email: support@thinkcart.in / help.thinkcart.in@gmail.com
• 📱 WhatsApp: Click to Chat
• ⏱️ Support Hours: Mon–Sat | 10:00 AM – 6:00 PM

Think Smart. Shop Smarter. Shop with Confidence – Only on Thinkcart.in